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Frequently Asked Questions
Our customer service team is available 24 hours a day, 7 days a week.
Simply send us an email at support@elancefashion.com and we will respond within 24 hours.
Yes, we offer free shipping throughout the United States on all orders.
Delivery takes approximately 6 to 11 business days.
No hidden fees, no surprises at checkout: you'll see the full breakdown before confirming your order.
Yes, you can return your order within 30 days of receiving it, provided the items are unworn and in their original packaging.
We kindly ask you to contact our customer service team before returning any items, so we can guide you through the entire process.
Of course! Once your order has been shipped, you'll receive a confirmation email with your tracking number and a tracking link to follow your package's journey (remember to check your spam folder too).
You can also check your shipment status at any time by entering your order number and email address on our Track Your Order page.
Restocking cannot be guaranteed. Once an item sells out, it may no longer be available.
FREE SHIPPING
We ship throughout the United States with UPS for reliable delivery. Enjoy free shipping on all orders.
SECURE PAYMENTS
You can securely pay for your order using various payment methods available at checkout.
30-DAY RETURNS & EXCHANGES
Not completely satisfied? No problem — you can return or exchange your product within 30 days.