FAQ
How can I contact Elance Fashion?
You can reach us by email at support@elancefashion.com. Our customer support is handled entirely in English, by email and by phone, and we are happy to help you with any questions or concerns about your order, our products, or anything else. You can also reach us by phone, in English, at +1 (657) 520-3783.
Do you ship worldwide?
No, at this time we only ship within the United States and to select destinations.
Where are the products shipped from?
All Elance Fashion products are shipped from our central warehouse, so that we can guarantee fast and reliable delivery to our customers.
Can I change or cancel my order?
To ensure smooth processing, any change or cancellation request must be submitted within 12 hours of placing the order. After this period, changes may no longer be possible if the order is already being processed or has already shipped. Once the order has been delivered, you can request a return under our Return and Refund Policy.
Which payment methods do you accept?
We accept the following secure payment methods:
- Visa
- Mastercard
- Shop Pay
All payments are processed securely through encrypted payment systems.
When is my order processed?
Orders are processed Monday through Friday, within 1 to 3 business days, excluding holidays. Please note that additional processing time may occur during busy periods or promotions. Shipping generally takes place on the next business day after the order has been processed.
How long does delivery take?
The estimated delivery time is 6 to 11 business days. Most orders arrive within this window. However, delays may occur due to high demand or unforeseen logistical circumstances.
What happens if I don't receive my order?
If your order has not arrived within 35 days of the shipping date:
- You may be eligible for a full refund.
- In the case of delayed deliveries, a goodwill discount code may also be offered.
- A refund will be issued if a package is confirmed as lost.
Contact us at support@elancefashion.com for assistance.
How can I return an item?
To start a return, send us an email at support@elancefashion.com.
Return requests must be approved before you send an item back. Defective or incorrect items must be returned before the refund can be processed. You can also request a product exchange instead of a refund. See our Return and Refund Policy for all the details.
What should I do if the item I received is defective, incorrect, or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately and include:
- the order number
- clear photos of the item
- a short description of the problem.
The item must be returned before the refund is issued.
If you prefer, a replacement product can be sent.
When will I receive my refund?
Refunds are issued to the original payment method used at checkout. Refunds to credit or debit cards are typically processed within 7 business days after the returned item is received or the cancellation is approved. If you have not received your refund after this period, please contact your bank, as processing times may vary.
In what language is support provided?
Our customer support is provided 100% in English, both by email and by phone, Monday to Friday during our customer service hours.
Security and Privacy
At Elance Fashion, your privacy and security are our top priority. We use secure payment systems and process all personal data in accordance with applicable data protection laws.
Company Information
Store name: Elance Fashion
Website: www.elancefashion.com
Business address (not a return address):
Kortenaerstraat 27, 1057 JM
Amsterdam, Netherlands
Email: support@elancefashion.com
Phone: +1 (657) 520-3783
Customer service hours:
Monday to Friday, 9:00 AM - 5:00 PM EST